HgkooPets offers a 30-day return window beginning on the date an eligible order is delivered.

Return eligibility

To be eligible, an item must normally be unused, in the condition received, and returned with its original packaging and included parts. Proof of purchase is required.

Damaged, defective or incorrect items

Inspect your order after delivery. Contact us promptly if an item arrives damaged, defective or different from what was ordered. Include the order number and clear photos or video so we can assess the issue.

Start a return

1. Contact HgkooPets support before sending anything back.
2. Provide your order number and reason for the request.
3. Wait for return instructions and the approved return address.
4. Use tracked shipping when a physical return is required.

Items returned without prior approval may not be accepted.

Exceptions

Used, altered, incomplete or intentionally damaged items may be ineligible. Certain hygiene-sensitive or final-sale items, if introduced later, will be identified before checkout.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected, or after a no-return resolution is approved. Bank processing times vary.

Exchanges

When available, replacement or exchange options will be confirmed by support based on inventory and the reason for the request.