HGKOOPETS SUPPORT

Contact Information

We are here to help with product, order and policy questions.

How to contact us

The HgkooPets customer-support email address will be published here before checkout opens. After launch, customers can also reply directly to their order-confirmation email.

Store status

Product testing is currently in progress and checkout is not yet accepting orders.

Information to include

Your full name
Order number, if applicable
The email address used at checkout
A short description of the issue
Photos or video when reporting damage or a defect

Support hours

Published support hours and the normal response time will be added before the store begins accepting payment.